CRM Integration
All leads auto-sync to CRM webhook. Payload: lead_id, name, phone, email, reason, urgency, source, summary, transcript. Appointments create calendar events. Use POST /api/webhook/call for voice transcripts.
Business memory
Knowledge base
Add service areas, prices, policies, scripts, emergency rules, FAQs, and handoff rules.
Import a website page
Use this for service pages, FAQs, prices, opening hours, policies, locations, and approved scripts. Review imported text before relying on it in production.
Lead Qualification - Real Estate
For each caller capture: name, phone, email, budget, property type (1BR/2BR/Villa), preferred area, move-in date, urgency. Hot lead if budget mentioned + viewing requested within 3 days. Escalate VIP budget >AED 300k.
Areas & Services
Service areas: Dubai Marina, Downtown Dubai, Palm Jumeirah, Business Bay, Dubai Hills. Services: rentals, sales, property management, Ejari, maintenance. Opening: Mon-Sat 09:00-19:00, Sun closed. Languages: English, Arabic, Hindi.
Viewing & Booking Policy
Viewings available Mon-Sat 10am-7pm, Sunday by appointment. Book via call/SMS/WhatsApp. 30-min slots. Need Emirates ID + phone verification. Cancellation free up to 12h. Urgent move-in available within 24h for vacant units.
Property Portfolio - Prime Properties
We manage 500+ properties: 1BR Marina from AED 85k/year, 2BR Downtown AED 120k-180k, 3BR Palm Jumeirah AED 250k+. Villas in Dubai Hills from AED 350k. All prices negotiable, 1 cheque discount 5%. Service fee 5% for sales.
Booking policy
If no calendar integration is connected, log an appointment request rather than claiming the booking is confirmed.
Urgent handoff
Urgent, sensitive, safety-critical, complaint, payment, legal, or medical matters should be captured clearly and handed to a human.
Default greeting
Thank callers for contacting Prime Properties Dubai. Ask for name, phone, reason, urgency, and preferred callback time.